Refund & cancellation policy

Wallet top-ups

Money you add stays in your wallet until you use it. Unused wallet balance can be refunded to the original payment method on request within 30 days of the top-up; write to contact@cognitivesquad.com from your account email. Refunds are processed within 7 working days through Razorpay.

Books

Each book shows its price range before you start it. If a book fails because of a problem on our side, the full amount charged for it is refunded to your wallet automatically. If you stop a book, the work done so far is kept and charged; you can continue it later without paying again for finished parts.

Chat

Chat replies are charged by actual usage and are not refundable, except for errors on our side.

Cancellation

There is no subscription to cancel. You can stop using the service at any time.

Last updated 2026-11-14.